Silico FAQs

Is Silico a SaaS vendor, and is it available as a locally deployed solution?

Yes, Silico is a cloud-first vendor and was built natively to work in Google Cloud, but is also available in all of the other major cloud providers, including Azure and AWS. Upon delivery, our customers are set up with their own private cloud instance that uses a unique URL and enables value-added security features such as single sign-on.

This enables the high levels of security that our corporate customers require and ensures that we can monitor performance and always seamlessly upgrade the software to the latest version.

Can I integrate data directly from my CRM or ERP system (e.g. SAP) into a Silico model?

Yes, Silico has extensive data integration experience with various technology partners. We are a member of several partner programs, including ERP vendors such as SAP. A key part of the Silico Enterprise software license is our data integration services, with a pre-agreed number of data connectors included in the annual fee.

What is Silico’s pricing model?

Silico’s Enterprise license provides access to our SaaS solution on an annual subscription basis. A single annual fee provides all technical and customer support and access to our Customer Success team, who can assist with model building and data integration. Silico is committed to providing a single transparent price with no hidden costs. Please get in touch with Sales to find out specific pricing requirements for your organisation.

How is Silico’s software managed?

Silico is typically deployed as a single-tenant managed SaaS application for both pilot and production. Silico also hosts a shared, multi-tenant managed service for use by individuals and smaller organisations. In all deployment models, data is always encrypted both at rest and in transit. In managed service offerings, all services and databases are run in highly available configurations.

What is Silico’s Support Model?

All product and technical support are provided as part of the annual software license. Silico runs a multi-tiered approach which includes a dedicated Customer Success Manager available for product training, classroom training, model-building advice, and data integration advice.

In addition, technical support for any product issues or enhancement requests is handled by our Technical Support team via the Support Portal.

Does Silico integrate with OKTA?

Yes, Silico can integrate with a range of SSO protocols, including OKTA.

What level of expertise is required to use Silico?

Silico is an easy-to-use, no-code, drag-and-drop interface that can be used with no previous expertise or professional qualifications. We also run a comprehensive training programme with all enterprise customers.

Our visual methodology is intuitive, making Silico models highly interpretable and easy to understand by non-expert users or senior decision-makers with no direct product expertise.

How is Silico different to Process Mapping?

Process mapping generally uses a visual interface to document the relationship between process steps without quantifying the relationship. It provides you with an overview of your processes.

Silico uses a mathematical simulation framework to not only document the relationships between process steps but also to develop a Digital Twinof your processes that calculates its future state. Silico can rapidly develop Digital Twins of your processes by leveraging your existing process maps and automatically uploading them into our software to create a Digital Twin. In doing this, Silico moves beyond simple process mapping to process simulation, giving companies a forward-looking view of processes, linking the processes to financial outcomes, and enabling our customers to test decisions in Silico before making them in the real world.

How is Silico different to Process Mining, such as Celonis or MS Minit?

Process Mining is useful when a process is system-based and can be derived from log files of that system, usually an ERP system. Silico does not require the data sets or log files that are essential for Process Mining. Instead, Silico can be used to model any process, even if external to a system, and provide forward-looking recommendations for process improvements and transformation initiatives.

Also, Silico’s simulations can be linked to financial models, providing a pathway from process improvement to financial impacts or the ROI of potential transformation projects - something that Process Mining is not designed to deliver.

How is Silico different to SAP?

Silico takes a foundational approach to Digital Twins, creating a causal relationship map of your organisation that is underpinned with a mathematical simulation framework. This means that Silico simulates the underlying drivers of performance rather than extrapolating trends from historical data.

Simulation capabilities in other tools, such as SAP, are useful if your future business is expected to continue behaviour broadly similar to the past. If your business environment is changing or you are undergoing transformation projects, Silico provides a window into the future by simulating those underlying changes over time.

What if I don’t have good enough data to run my simulation?

Silico can use a mix of data, human expertise and assumptions to build its models, which means that we can work with incomplete data sets or data from many different sources. Silico simulation models can even be built with no data at all.

Silico is platform agnostic, meaning that data from disparate solutions across the organisation can be included in a single simulation when available, and mixed with qualitative information when data is unavailable.

How do we test and validate our models?

Silico can use out-of-sample and historical data to backtest Digital Twins and establish how accurately and confidently they represent your business processes. Whilst no technology can predict the future with certainty, Silico helps senior decision-makers build more resilient organisations by exploring various scenarios and decisions, all at pace, ensuring they react quickly to changing conditions and make optimal decisions for their processes.

How long does it take to build a simulation model for an enterprise and have a completed dashboard interface?

Silico can develop simulation models of your processes in as little as four weeks by leveraging your existing process assets, such as process maps and information extracted from process mining and other business intelligence tools. Silico has a proven pilot process that minimises risks and costs so that decision-makers can generate value from Digital Twins in as little time as possible.

Our vision is that one day every business will have the opportunity to make their decisions in Silico and harness the power of AI to optimise outcomes.

Text Link

Get Started

Silico BPS Animation Video

Contact