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160 Kemp House, City Road, London, EC1V 2NX, UK
Let us help you make better business decisions. Contact us today to start your Business Process Simulation journey.
160 Kemp House, City Road, London, EC1V 2NX, UK
In the realm of BPO process improvement, the conventional tool kit often involves process mining to uncover processes, followed by deploying resources, automation, and transformation strategies to drive better outcomes.
Yet, a challenge faced by many BPO providers is the uncertainty around the impact of deploying resources, automation, and transformation on their processes. This uncertainty hinders their ability to identify the most effective use of these transformations, causing missed opportunities for optimisation.
Silico changes the game for BPOs by enabling the identification of optimal FTE resourcing, transformation, and automation strategies tailored to each of your clients’ processes. Achieve impactful results that truly matter to your business.
Silico enables the identification of the optimal FTE resourcing structure across diverse business scenarios. Attain the optimal workforce balance to enhance process performance and minimise cost.
Pinpoint the ideal process areas for transformation initiatives to ensure that each improvement yields improvements to the client’s processes and the metrics they care about.
Accurately measure the impact of RPA implementation to maximise the ROI of your automations. Guarantee the selection of the optimal RPA strategy every time.
Using Process Simulation to win business
Leveraging Process Simulation adds substantial value to clients, by maximising process improvements while minimising their cost. Setting yourself apart from your peers, process simulation is a forward-thinking approach in your pursuit of process improvements. As a result, you can enhance existing client relationships, secure new business, and gain a distinct competitive advantage in the market.
Curious about how Business Process Simulation can transform your BPO operations? Dive into our case study for a real-world example:
Managing claims for insurance providers can be unpredictable and reactive. BPS can help you understand the impact of volume changes and add automation which provide the best value for your organisation and the customer.
Automation (Chatbot) is a growing technology in Customer Service - use BPS to understand where best to automate and how process changes can affect your NPS/CSAT scores
Ensure your cash flow is always in the best position possible with BPS, simulate scenarios such as volume increases from sales and understand where the backlogs are holding up your payments.
Enable optimal cash flow and foster great vendor relationships. BPS can help you to maximise efficiency, improve cash flow management and reduce vendor risk by understanding and acting on the backlogs in your accounts payable process.
Gain the competitive edge and elevate customer experiences. BPS can help you to identify inefficiencies and optimise your order management processes, minisming delivery blocks, order rejections and returns.
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