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Process Simulation: The Missing Link that Connects Process Analysis to Action
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Process Simulation: The Missing Link that Connects Process Analysis to Action

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  1. This is it.

In today’s highly competitive business environment, organisations need to continuously improve their processes to remain relevant and efficient. To achieve this, businesses often engage in process analysis - for example process mining - to identify bottlenecks, inefficiencies, and areas for improvement. However, process mining alone is not enough to drive action and improvement.

The ultimate goal of process analysis should be to drive improvement in business performance. Processes are clearly an important component of business performance, but ‘good processes’ can never be the objective of the firm.

Processes matter because they are a means of value creation and it is their impact on this value creation that we are ultimately seeking to improve.

Different processes support different types of value. For example, customer support exists to satisfy customers by resolving their problems. A manufacturing process exists to turn inputs into high-quality outputs as efficiently as possible. A sales process exists to generate revenue for the firm.

When we seek to analyse each of these processes, we should do so not just in terms of the process metrics - how long are orders stuck in our order management process - but in terms of the ultimate impact on the business:

  • How much revenue can I unlock for each day I can cut out of the order management process?
  • What automation rate would I need to achieve across key parts of the Procure-to-Pay process to reduce FTEs by 50%? What would the cost-saving be?
  • What would the cost impact be of consolidating 30 warehouses to 3? And how would that affect ESG measures like Carbon emissions?

These are all simulation questions!

Process simulation is a powerful tool that allows businesses to create Digital Twins of their processes, test different scenarios, and identify the best course of action. With process simulation, businesses can visualise how changes to their processes will impact efficiency, costs, and productivity, enabling them to make informed decisions and take action to optimise their operations.

One of the key benefits of process simulation is that it enables businesses to identify and pre-empt potential problems before they occur. By running simulations, businesses can test different scenarios and identify potential bottlenecks, inefficiencies, and risks, allowing them to proactively address these issues and optimise their processes for efficiency and effectiveness.

Another benefit of process simulation is that it enables businesses to engage in continuous improvement. By regularly running simulations and testing different scenarios, businesses can identify areas for improvement and take action to optimise their processes on an ongoing basis. This helps businesses to remain agile and responsive to changing market conditions and customer needs.


By enabling businesses to create Digital Twins of their processes and run simulations to test different scenarios, process simulation empowers organisations to make informed decisions, proactively address potential problems, and continuously optimise their operations for efficiency and effectiveness.

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